Three.com.hk | 3香港


Roaming Plan

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Monthly Plan

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Roaming User Guide


	Roaming Coverage & Tariff

Roaming Support & Assistant

	Toll Free Hotline

This service will no longer be available for 2G Customers after 31-Dec-2016

Toll Free Hotline

If you have any enquiry on the roaming service while travelling in one of the destinations below, simply dial our toll free hotline for assistance.

Destination	Fixed line* / Mobile# (Network Operator)	Toll Free Number
Argentina	Fixed Line	00 800 1228 1228
Australia	Fixed Line / Mobile	0011 800 1228 1228
Austria	Fixed Line / Mobile	00 800 1228 1228
Belgium	Fixed line	00 800 1228 1228
Brazil	Fixed Line	0 800 8916711
Canada	Fixed Line	011 800 1228 1228
Canada	Fixed Line / Mobile	1877 8297 560
China	Fixed Line (CT & CNC)	00 800 1228 1228
	Fixed Line (CT)	10 800 1400 164
	Fixed Line (CNC)	10 800 7140 164
Colombia	Fixed Line	00 800 1228 1228
Colombia	Fixed Line	005 800 1228 1228
Denmark	Fixed Line / Mobile	00 800 1228 1228
Finland	Fixed Line / Mobile (n/a for Teila network)	990 800 1228 1228
France	Fixed Line / Mobile	00 800 1228 1228
Germany	Fixed Line / Mobile	00 800 1228 1228
Greece	Fixed Line (OTE Globe)	00 800 16122030126
Hungary	Fixed Line / Mobile (Westel / Pannon)	00 800 1228 1228
Indonesia	Fixed Line	00 8800 105198
Indonesia	Mobile (Indosat)^	+852 2121 1228
Ireland	Fixed Line / Mobile	00 800 1228 1228
Israel	Fixed Line	00 800 1228 1228
Israel	Fixed Line	014 800 1228 1228
Italy	Fixed Line (Telecom Italia)	00 800 1228 1228
Japan	Fixed Line (KDDI)	001 010 800 1228 1228
	Fixed Line (C&W IDC)	0061 010 800 1228 1228
	Fixed Line (JT)	0041 010 800 1228 1228
	Mobile (DOCOMO)^	+852 2121 1228
Korea	Fixed Line	001 800 1228 1228
		002 800 1228 1228
		008 800 1228 1228
	Mobile (KT)^	+852 2121 1228
Luxembourg	Fixed Line	00 800 1228 1228
Malaysia	Fixed Line	00 800 1228 1228
Mexico	Fixed Line (Telemex & Avantel) / Mobile (Telmex)	001 800 5140126
Netherlands	Fixed Line / Mobile (KPN / Vodafone / Telfort)	00 800 1228 1228
New Zealand	Fixed Line	00 800 1228 1228
Norway	Fixed Line / Mobile (Telenor)	00 800 1228 1228
Philippines	Fixed Line (PLDT)	00 800 1228 1228
Poland	Fixed Line / Mobile	00 800 1114334
Portugal	Fixed Line	00 800 1228 1228
Singapore	Fixed Line	001 800 1228 1228
Singapore	Mobile (StarHub)^	+852 2121 1228
South Africa	Fixed Line / Mobile	00 800 1228 1228
South Africa	Fixed Line / Mobile	09 800 1228 1228
Spain	Fixed Line	00 800 1228 1228
Sweden	Fixed Line (Telia)	00 800 1228 1228
Switzerland	Fixed Line	00 800 1228 1228
Taiwan	Fixed Line / Mobile (n/a for KGT network)	00 800 1228 1228
Thailand	Fixed Line	001 800 1228 1228
Thailand	Mobile (True Move)^	+852 2121 1228
UK	Fixed Line / Mobile	00 800 1228 1228
USA	Fixed Line / Mobile	1877 8297 560

Remarks:

Toll Free Hotline is a direct dial call via designated network operators for toll free access.
* The toll free hotline is accessible via fixed line with IDD service and is not applicable via payphone. It does not cover any hotel access charges.
# Direct dail to the toll free hotline from mobile phone is applicable to customers with IDD Roaming service registration and are required to pay the roaming local call charges incurred.