| Suspension due to reported loss |
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- Lost handset found
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- You can bring along your found handset or SIM card to our 3Shop or connect iChat for reconnection.
- Under this circumstance, reconnection would be free. You will be reconnected within 4 hours.#
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- Lost SIM Card
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- You need to bring along your handset to our 3Shop for reconnection. If the handset is different from the registered handset as shown in our computer system, a Letter Of Undertaking must be signed.
- You need to pay $100 for replacement of the SIM card. You will be reconnected within 4 hours.#
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- Loss of Handset or Loss of Both Handset and SIM Card
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- You can retain the original number for up to 3 months. A replacement handset can be bought from our 3Shop. You can bring along your another handset for reconnection; we need you to sign a Letter of Undertaking before we can reconnect you.
- If loss of both Handset and SIM Card, you need to pay $100 for replacement of the SIM card. You will be reconnected within 4 hours.#
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- If you have voluntarily suspended your 3 service for less than three months, we can reconnect it for you free of charge.
- If there are outstanding bills, you need to pay them first before we can reconnect for you. You can apply for reconnection by iChat, or by visiting our 3Shop in person for processing.
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Remark:
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# When the mobile service is reconnected, please re-start handset to resume the 3 Network . For billing enquiry, please contact iChat.
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