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Warranty & Maintenance Service Centre
 
Acer Alcatel Apple ASUS BlackBerry
HTC Huawei Lenovo LG Motorola
Microsoft Nokia Razer Samsung Sony
SUGAR Xiaomi VIVO ZTE  


We are providing Defective Trade-in Service for specific handset or accessories in 7 days starting from the date of purchase. Damage caused by undue wear and tear is not covered. Customer requires to bring along with this service agreement to below 3shop for same model handset or accessories replacement. The 3Shop location and operating hours is followed.

Shop Address Service Hour
Shop 1, G/F, Unicorn Trade Centre, 127 Des Voeux Road, Central Mon - Sat
11:00am - 07:30pm
G/F, No.159 Johnston Road, Wan Chai Mon - Sat
11:00am - 09:00pm
Shop G1, G/F, Tai On Building, No. 57-87 Shau Kei Wan Road, Sai Wan Ho Mon - Sat
11:00am - 08:30pm
Shop 5B on the Ground Floor of Hang Seng Tsimshatsui Building, No. 18 Carnarvon Road, Tsim Sha Tsui Mon - Sat
11:00am - 09:30pm
Shop 17, G/F, Site 1, Whampao Garden, Hunghom Mon - Sat
11:00am - 09:00pm
Shop 3 & 4, G/F, Pakpolee Commercial Centre, 1A Sai Yeung Choi Street South, Mong Kok Mon - Sat
11:00am - 10:00pm
Shop G07, G/F, Pioneer Centre, 750 Nathan Road, Mong Kok Mon - Sat
11:00am - 09:30pm
Shop B, G/F, Kam Wah Building, 153-155 Fuk Wa Street, Sham Shui Po Mon - Sat
11:00am - 09:30pm
Shop P44, Podium Level, Telford Plaza, 33 Wai Yip Street, Kowloon Bay Mon - Sat
11:00am - 09:00pm
Shop No. 59 on G/F of Yue Man Centre, Nos. 300 & 302 Ngau Tau Kok Road, Kwun Tong Mon - Sat
11:00am - 08:30pm
Shop UG028, UG/F, Metro City, Phase 2, Tseung Kwan O Mon - Sat
11:00am - 09:00pm
Shop 147, 1/F, Maritime Square, 33 Tsing King Road, Tsing Yi Mon - Sat
11:00am - 09:00pm
Shop 2029, L2, Sheung Shui Centre, 3 Chi Cheong Road, Sheung Shui Mon - Sat
11:00am - 08:30pm

Remarks : The above designated 3Shop provide Defective Trade-in Service only. For handset maintenance service, please visit the maintenance center of respective handset manufacturer. For any damage on the handset or accessories caused by undue wear and tear including crack, scratch or liquid submergence. Customer is required to contact relevant handset or accessories manufacturer for repairing.



  Acer
   
  Kowloon
 
  Unit 301, 3/F., Textwood Plaza, 6 How Ming Street, Kwun Tong, Kowloon  
  Tel: 3140 2765  
  Monday to Friday: 10:00 - 19:30
  Saturday: 10:00 - 14:30
  Sunday & Public Holiday: Closed
   


  Alcatel
   
  Kowloon
 
  Telecom Service One Limited  
  Unit 1201-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok  
  Tel: 8118 1717  
  Monday to Saturday: 11:00 - 20:00
  Sunday & Public Holiday: Closed
   


  Apple
   
  [Please note that customer is required to make on-line reservation at: https://getsupport.apple.com/ before enjoying Apple repair service.]
   
  Hong Kong
 
  APPLE STORE
  International Finanace Centre, 8 Finance Street, Central
  Tel: 3972 1500
  Monday to Sunday: 10:00 - 21:00
   
 
  APPLE STORE
  Hysan Place, 500 Hennessy Road, Causeway Bay
  Tel: 3979 3100
  Monday to Thursday and Sunday: 11:00 - 22:00
  Friday and Saturday: 11:00 - 23:00
   
 
  Telecom Services One Limited
  Unit B, 23/F, Kyoto Plaza, 491-499 Lockhart Road, Causeway Bay
  Tel: 2332 3020
  Monday to Saturday: 11:00 - 20:00
 
Sunday & Public Holiday: Closed
   
  Kowloon
 
  APPLE STORE
  100 Canton Road, Tsim Sha Tsui
  Tel: 3979 8800  
  Monday to Sunday: 10:00 - 22:00
   
 
  APPLE STORE
  Festival Walk, 80 Tat Chee Avenue, Kowloon Tong
  Tel: 3979 3600  
  Monday to Sunday: 10:00 - 21:00
   
 
 
APPLE STORE
  apm, 418 Kwun Tong Rd, Kwun Tong, Kowloon
  Tel: 3572 8900  
  Monday to Sunday: 11:00 - 23:59
   
 
 
Wah Fung Computer Services Ltd.
  Room 1006-8, 10/F, Park-In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon
  Tel: 2807 8156  
  Monday to Saturday: 10:00 - 19:00
  Sunday & Public Holiday: Closed
   
 
 
Wah Fung Computer Services Ltd.
  Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon
  Tel: 2807 8156  
  Monday to Saturday: 10:00 - 19:00
  Sunday & Public Holiday: Closed
   
 
 
Telecom Service One Limited
  12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
  Tel: 2332 3020  
  Monday to Saturday: 11:00 - 20:00
  Sunday & Public Holiday: Closed
   
  New Territories
 
  APPLE STORE
  New Town PLaza, 18 Sha Tin Centre Street, Sha Tin
  Tel: 3899 7800  
  Monday to Sunday: 10:00 - 22:00
   


  ASUS
   
   
  Kowloon
 
  Room E, 19/F, The Globe, 79 Wing Hong Street, Lai Chi Kok, Kowloon
  Tel: 3582 4770
  Monday to Saturday: 10:00 - 19:00
 
Sunday & Public Holiday: Closed
 


  Blackberry
 
  For BlackBerry repair service, please call 1033 or click hereto contact 3iChat ambassador.
 
 


  HTC
   
  Synnex Technology International (HK) Limited
   
  [Please note that all services of HTC will only be accepted by Online Reservation, customer is required to make a reservation at: http://www.htc.com/hk-tc/support/customer-service.html, before enjoying customer service.]
   
   
  Kowloon
    Room 01, 21/F, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon  
    Tel: 2347 2038  
    Monday to Friday: 10:00 - 19:00
    Saturday: 09:00 - 13:00
    Sunday and Public Holidays: Closed
   
  Hong Kong
    Room 02, 16/F, Chinachem Johnston Plaza, 178-188 Johnston Road, Wan Chai  
    Tel: 2347 2038  
    Monday to Friday: 10:00 - 19:00
    Saturday: 09:00 - 13:00
    Sunday and Public Holidays: Closed


  Huawei
   
  Kowloon
    Room 01, 8/F, Hang Seng Building, 677 Nathan Road, Mongkok
    Tel: 3902 7163  
    Monday to Sunday: 11:00 - 20:00
    Public Holiday: Closed
   
  New Territories
    Room 22, 18/F, Nan Fung Centre, 264-298, Tsuen Wan Section, Castle Peak Road, Tsuen Wan
    Tel: 3902 7163  
    Monday to Sunday: 11:00 - 20:00
    Public Holiday: Closed


  Lenovo
   
  Tablet
   
  Kowloon
    Unit B & C, 10/F, Grandion Plaza, 932 Cheung Sha Wan Road, Lai Chi Kok, Kowloon (MTR Lai Chi Kok Station Exit C)
    Monday to Friday: 11:00 - 19:00
    Saturday: 10:00 - 15:00
    Sunday & Public Holiday: Closed
   
  Enquiry Hotline  
    Tel: 31402788
    Monday to Friday: 09:00 - 18:00
    Saturday: 09:00 - 13:00
    Sunday & Public Holiday: Closed
   
   
  Smartphone
   
  Kowloon
    Telecom Service One Limited
    Room 1201 - 1203, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
    Tel : 8118 1717  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
   
  Customer Technical Suport Hotline
    Tel: 2506 3888  
    Monday to Friday: 09:00 - 18:00
    Saturday, Sunday & Public Holiday: Closed


  LG
   
  Kowloon
    Unit 901-904,9/F, Chow Tai Fook Centre, 580 A-F Nathan Road, Mongkok
(Trendy Zone Entrance)
    Tel: 3543 7777  
    Monday to Saturday: 11:00 - 20:00
    Sunday and Public Holidays: Closed


  Motorola
   
  Kowloon
    Telecom Service One Limited
    Room 1201 - 1203, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
    Tel: 8118 1717  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
   
  Customer Technical Suport Hotline
    Tel: 2506 3888  
    Monday to Friday: 09:00 - 18:00
    Saturday, Sunday & Public Holiday: Closed


  Microsoft
   
  Kowloon
    Unit 1005-06, 10/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed


  Nokia
   
  Kowloon
    Telecom Service One Limited
    Room 1201 - 1203, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
    Tel: 8118 1717  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed



  Razer
   
  For Razer repair service, please go through Razer Support Team, via http://support.razerzone.com/contact-support.


  Samsung
   
  Hong Kong
    Unit 1502, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay
    Tel: 2521 4888  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: 11:00 - 20:00
   
  Kowloon
    Unit 09-12&15, 40/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok
    Tel: 3953 6783  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: 11:00 - 20:00
       
    Unit 1005-06, 10/F, Ginza Plaza. 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon
    Tel: 8118 1138  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
    Please noted that this Service Centre will only be accepted by Online Reservation, customer is required to make a reservation before using our service. (Pre-booking Link: http://www.samsung.com/hk/onlineservice/prebooking/)


  Sony
   
  Xperia™  Contact Centre and Instant Online Support
    Instant Online Support : http://support.sonymobile.com/hk/chat/?c=44834
    Sony Xperia™ email address: questions.hk@support.sonymobile.com
    Tel: 8203 8863  
    Monday to Saturday: 09:00 - 20:00
    Sunday & Public Holiday: Closed
   
   
  Xperia™  Care Customer Service Centre
Kowloon
    12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
    Tel: 8203 8863  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
   
   
  Xperia™ Care Product Collection Point
  Hong Kong
Unit B, 23/F, Kyoto Plaza, 491-499 Lockhart Road, Causeway Bay, Hong Kong
    Tel: 8203 8863  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
   


  SUGAR
   
  Hong Kong
    Room 119-120, 1/F, Causeway Bay Centre, No. 15-23 Sugars Street, Causeway Bay
    Tel: 2811 1333  
    Monday to Friday: 10:00 - 19:00
    Saturday: 10:00 - 12:00
    Sunday & Public Holiday: Closed
       
    Customer Service email: sugarhk.cs@sugarphone.com
   


  Xiaomi
   
  Xiaomi Hong Kong Exclusive Service Center
  Room 03, 05-06, 20/F, Hollywood Plaza, 610 Nathan Road, Mongkok
  Tel: 3104 1078
  Monday to Saturday: 11:00 - 20:00
  Sunday and Public Holiday: Closed
     
  Customer Service Hotline (General Enquiry)  
  Tel: 3001 1888  
  Monday to Sunday & Public Holiday: 09:00 - 18:00


  VIVO
   
  Kowloon
    Unit 1-2, 19/F, No. 1 Hung To Road, Kwun Tong, Kowloon  
    Tel: 2301 0999  
    Email: cs@hkvivo.com  
    Monday to Sunday & Public Holiday: 11:00 - 20:00
    Thursday: Closed


  ZTE
   
  Telecom Service One Limited
    Room 703, 7/F Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok  
    Tel: 8118 1717
 
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
 
 
 







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