1 Prepayment and Rebate
a. The prepayment and rebate mentioned in the agreement (if any) will be credited to your account specified herein on the service commencement date for
settling Charges set out in those bills issued by us to you on a monthly basis. The first installment of such prepayment and rebate will be credited to
your said account upon our issuance of the first bill to you and the remaining prepayment and rebate will be credited to your account subsequently provided
that you remain as a subscriber of 3 Services as at the date of the issuance. For the avoidance of doubt, if there exists one or more previous agreements
between you and us with respect to the account specified herein (the “Old Agreement”), the first installment referred to in this Clause
1(a) shall only be credited to your said account upon our issuance of the first bill to you after the prepayment and rebate (if any) under the Old
Agreement have been fully credited to your said account.
b. Under the following circumstances, you shall not be entitled to obtain a refund of or transfer to another account any balance of the prepayment made by
you under this Agreement and the Old Agreement (if any).
(i) you change to a service plan, the monthly charge of which is less than that stated in the supplementary sheet;
(ii) you suspend 3 Services for more than one month;
(iii) you change the registered name of the account specified herein;
(iv) you terminate this Agreement; or
(v) we terminate this Agreement due to your default
c. The prepayment and rebate referred to in Clause 1(a) above shall not be credited/ transferred in any frequency and by any method other than those
specified under these terms and that such prepayment and rebate cannot be used for any other purpose.
d. All monthly Charges payable in advance is neither refundable in full nor on a pro-rata basis under any circumstances. For the avoidance of doubt,
service period less than one month will be charged on a full month basis, except for the service period between the effective date of this Agreement and
the first bill cycle date which will be charged on a pro-rata basis.
2 Minimum Term
a. You agree to remain as a subscriber of 3 Services for the designated service plan throughout the Minimum Term (if any) of this Agreement.
b. If an Old Agreement does not exist, the Minimum Term shall commence upon the provision of 3 Services to you.
c. If the remaining term of an Old Agreement will expire within thirty-one (31) days when you sign this Agreement, you may subscribe to a different service
plan type (i.e. Handset Plan, SIM Plan or other plan types offered by us from time to time) at any plan price under this Agreement. The new plan fee and
entitlements (including value-added service (the “VAS”), if any) under this Agreement will be effective on the bill cycle date following
the expiry of the Old Agreement, and the bonus offers including free voice minutes, mobile data usage and other special offers, if any (the “ Bonus Offers”) will be effective immediately from the commencement date of this Agreement. For the avoidance of doubt, in the absence of
any specific instruction from you, the service plan under the Old Agreement will be continued to be provided to you based on the then existing service fee
after the expiry of the Old Agreement and until the start of the new plan under this Agreement.
d. If the remaining term of an Old Agreement has not yet expired and is more than thirty–one (31) days when you sign this Agreement, the remaining term of
the Old Agreement shall together with the Minimum Term of this Agreement constitute the term of this Agreement (the “ Aggregate Contract Term”), as illustrated below:
Remaining term of Old Agreement + Minimum Term of this Agreement = Aggregate Contract Term
e. During the Aggregate Contract Term:
(i) you are required to subscribe to the designated service plan at a price stipulated under this Agreement and subject to the applicable terms and
conditions. You may request for change of service plan at any time during the Aggregate Contract Term, but the plan type shall remain the same and the plan
price shall not be lower than the plan price stipulated under this Agreement. The plan types, prices and service entitlements offered by us vary from time
to time, subject to availability and market conditions;
(ii) the plan fee and entitlements (including VAS, if any) of the new designated service plan will be effective on the next bill cycle date, and the Bonus
Offers (if any) will take effect immediately from the effective date of this Agreement;
(iii) if Bonus Offers under an Old Agreement have not yet expired, such Bonus Offers will continue to be offered to you together with the new Bonus Offers
(if any) under this Agreement;
(iv) if there is a requirement for subscription of VAS for a specific period under an Old Agreement but such obligation has not yet fully fulfilled, you
are required to continue subscribing the VAS until the end of such period. If there is a requirement for subscription of designated VAS in this Agreement,
you are required to fulfill such requirement at the same time; and
(v) the rules, terms and conditions and eligibility requirements of VAS may vary, subject to the terms specified by us from time to time on our websites or
VAS subscription forms.
f. (i) During the Minimum Term of this Agreement, if you suspend 3 Services or terminate this Agreement or if we terminate this Agreement in accordance
with the Service Terms and Conditions (as hereinafter defined), you shall within 14 days thereof pay to us the cancellation fee of a fixed amount or an
amount equals to the remaining number of months (an uncompleted month shall be regarded as a full month) in the Minimum Term of this Agreement multiplied
by the monthly fixed Charge payable by you for 3 Services as at the time of subscription.
(ii) During the Aggregate Contract Term, if you suspend 3 Services or terminate this Agreement or if we terminate this Agreement in accordance with the
Service Terms and Conditions (as hereinafter defined), you shall within 14 days thereof pay to us the cancellation fee of a fixed amount or an amount
equals to the remaining number of months (an uncompleted month shall be regarded as a full month) of the Aggregate Contract Term multiplied by the monthly
fixed Charge payable by you for 3 Services as at the time of suspension or termination (as the case may be).
a. Without prejudice to any other clauses in your agreement with us, in the event that you intend to purchase/has purchased an Mobile phone and/or Other
Device, you are required (on demand by us) to provide us a deposit of a reasonable amount (which amount is determined at our sole discretion) as a security
to secure due performance of your obligations in your agreement with us.
b. We may require you to provide a deposit as security for payment of any sum payable by you to us under this Agreement. The amount of the deposit shall be
determined and may at any time be varied by us at our absolute discretion.
c. We may apply the deposit provided by you to settle or discharge any liability owing by you to us under this Agreement or any other agreement made
between you and us.
d. Following the termination of this Agreement, we shall refund to you any sum standing to the credit of your account (including any deposit of balance
thereof) without interest less any sum due from you to us under this Agreement or any other arrangement between you and us provided that a claim must be
made by you in writing within 3 months after the date of termination.
a. Unless otherwise specified, if you suspend or terminate 3 Services before the first bill is issued to you by us under this Agreement, you shall be
liable to pay to us the price(s) of any Accessory and/or device provided to you free of charge upon your subscription to 3 Services or the discounted
portion thereof (as the case may be). The price of such Accessory or device as determined by us from time to time shall be final and conclusive.
b. You authorize us to charge your credit card at any time mentioned in the agreement (if any) (even after the Credit Card has expired) for any billable
charges of the account specified herein. Any notice of cancellation of this authorization which you may give to us shall be at least seven working days
prior to the bill date.
c. Applicable to 3G or 4G LTE Customers: call forwarded video/voice calls are charged as Heart-To-Heart voice calls and calls forwarded to VoiceMail or
FaxMail are free of charge.
d. The length of each SMS is limited to 70 Chinese or 160 English characters/ Arabic numerals, including spaces and punctuation marks. If a SMS contains a
Chinese character, it will be calculated based on the limit of 70 characters. If your SMS exceeds the above limit, it will be counted as more than one and
you will be subject to additional SMS charges.
5 Other Charges
Unless otherwise specified, we will charge the respective administrative charge under the below conditions.
1. $200 will be charged for reconnection of service due to overdue payment
2. Customer must visit any one of the 3Shop in person for any services e.g. complaint, service disconnection, reporting loss, any account enquiry,
subscription of new service or change of service etc.
For charging details, please visit our website www.three.com.hk or contact 3Hotline at 1033。
Unless otherwise specified, words used above shall have the same meanings given to them in our 3G and 4G LTE Service Terms and Conditions (the “ Service Terms and Conditions”).