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Person-To-Person Marketing Calls - Operation Guideline
 
3 Hong Kong ("3HK") , the mobile operation of Hutchison Telecommunications Hong Kong Holdings Limited, highly values our customers and their satisfaction. As person-to-person marketing calls are becoming more and more common in Hong Kong, 3HK will refer to the following operation guidelines in providing marketing call programs to customers. 3HK aims at keeping up our service level through these guidelines.
 
Hours of Calling
 
1.
3HK will make marketing calls between Hong Kong time 09:00am and 10:00pm, unless customer has advised that a call at another time would be more convenient and acceptable.
 
Identity and Purpose
 
1.
Telephone number of the calling line will be displayed in our marketing calls;
2.
3HK's telesales representatives will state our company name and purpose of the call when making marketing calls to customers;
3.
A 24-Hour service hotline 1033 is provided for customers to enquire or comment on the marketing calls.
 
Unsubscribe Request
 
1.
Customers may make unsubscribe request to telesales representatives or Hotline 1033. 3HK will keep Unsubscribe Request List and arrange to stop providing marketing calls within 10 working days after the request is received.
 
Provide Customer Complaint Records
 
1.
3HK will keep records of customers' complaints and provide information of complaints upon request from the relevant telecom authority or public body.
 
Use of Automated Dialing Equipment
 
1.
When deploying automated dialing equipment, 3HK will allow 15 seconds or four rings before disconnecting an unanswered call;
2.
3HK will make endeavour to connect customers to 3HK's telesales representative within 2 seconds after the call has been answered;
3.
3HK will provide statistics of deploying the equipment upon request from the relevant telecom authority or public body.
 
Customers Travelling Overseas when the Call is Made
 
1.
If 3HK become aware customer is travelling overseas when call is made, 3HK will disconnect the call immediately (if the call has not yet been answered);
2.
If the call has been answered, 3HK will politely state our company name, purpose of the call, and then terminate the conversation as soon as practicable.
 
3HK will follow the above operation guidelines to provide quality service for our valuable customers. For any further enquiry, please visit our website at http://www.three.com.hk or call 24-Hour Hotline 1033.