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Warranty & Maintenance Service Centre
 
Alcatel Apple iPad Apple iPhone ASUS BlackBerry HTC
Huawei LeEco Lenovo LG Motorola Microsoft
Samsung Sony SUGAR Xiaomi ZTE  
         


We are providing Defective Trade-in Service for specific handset or accessories in 7 days starting from the date of purchase. Damage caused by undue wear and tear is not covered. Customer requires to bring along with this service agreement to below 3shop for same model handset or accessories replacement. The 3Shop location and operating hours is followed.

Shop Address Service Hour
Shop 5, G/F, Hang Seng TST Building, 9, 9A, 11 & 11A Cameron Road, Tsim Sha Tsui, Kowloon. Mon - Sat
12:00 - 20:30
G/F, 66 Percival Street, Causeway Bay Mon - Sat
12:00 - 20:30

Remarks : The above designated 3Shop provide Defective Trade-in Service only. For handset maintenance service, please visit the maintenance center of respective handset manufacturer. For any damage on the handset or accessories caused by undue wear and tear including crack, scratch or liquid submergence. Customer is required to contact relevant handset or accessories manufacturer for repairing.



  Alcatel
   
  Kowloon
 
  Telecom Service One Limited  
  Unit 1005-06, 10/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok  
  Tel: 8118 1717  
  Monday to Saturday: 11:00 - 20:00
  Sunday & Public Holiday: Closed
   


  Apple iPad
   
  Hong Kong
 
  APPLE STORE, IFC MALL
  International Finanace Centre, 8 Finance Street, Central
  Tel: 3972 1500
  Monday to Sunday: 9:00 - 21:00
   
 
  APPLE STORE, CAUSEWAY BAY
  Hysan Place, 500 Hennessy Road, Causeway Bay
  Tel: 3979 3100
  Monday to Sunday: 11:00 - 23:00
   
 
  Senco-Masslink Technology Limited
  2/F Sing Pao Building, 101 King's Road, North Point
  Tel: 2511 5760
  Monday to Friday: 9:00 - 18:30
  Saturday: 9:00 - 13:00
 
Sunday & Public Holiday: Closed
   
 
  Wah Fung Computer Services Ltd. (ONLINE RESERVATION)
  Room 1003, Block B, Sea View Estate, 4-6 Watson Road, North Point, Hong Kong. (FOR REGISTERED CUSTOMER ONLY)
  Tel: 2807 8156
   
 
  Telecom Services One Limited (TDSL)
  Unit B, 15/F, Kyoto Plaza, 491-499 Lockhart Road, Causeway Bay, Hong Kong
  Tel: 2332 3020
  Monday to Saturday: 11:00 - 20:00
 
Sunday & Public Holiday: Closed
   
  Kowloon
 
  APPLE STORES, CANTON ROAD
  100 Canton Road, Tsim Sha Tsui, Kowloon
  Tel: 3979 8800  
  Monday to Sunday: 10:00 - 22:00
   
 
  APPLE STORE, FESTIVAL WALK
  80 Tat Chee Avenue
  Tel: 3979 3600  
  Monday to Sunday: 10:00 - 22:00
   
 
 
Wah Fung Computer Services Ltd.
  Room 1006, 10/F., Park-In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon
  Tel: 2807 8156  
  Monday to Saturday: 11:00 - 20:00
  Sunday & Public Holiday: Closed
   
 
 
Wah Fung Computer Services Ltd. (ONLINE RESERVATION)
  Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon (FOR REGISTERED CUSTOMER ONLY)
  Tel: 2807 8156  
   
 
 
Telecom Service One Limited (TDSL)
  Room 1201-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
  Tel: 2332 3020  
  Monday to Saturday: 11:00 - 20:00
  Sunday & Public Holiday: Closed
   
  New Territories
 
  Wah Fung Computer Services Ltd. (ONLINE RESERVATION)
  Unit 7, 21/F, CCT Telecom Building, 11 Wo Shing Street, Fotan, N.T. (FOR REGISTERED CUSTOMER ONLY)
  Tel: 2807 8156  
   


  Apple iPhone
   
  Hong Kong
 
  APPLE STORE, IFC MALL
  International Finanace Centre, 8 Finance Street, Central
  Tel: 3972 1500
  Monday to Sunday: 10:00 ??21:00
   
 
  APPLE STORE, CAUSEWAY BAY
  Hysan Place, 500 Hennessy Road, Causeway Bay
  Tel: 3979 3100
  Monday to Thursday, Sunday : 10:00 - 22:00
 
Friday & Saturday: 10:00 - 23:00
   
 
  Senco-Masslink Technology Limited
  2/F Sing Pao Building, 101 King's Road, North Point
  Tel: 2511 5760
  Monday to Friday: 9:00 - 18:30
  Saturday: 9:00 - 13:00
 
Sunday & Public Holiday: Closed
   
 
  Wah Fung Computer Services Ltd. (ONLINE RESERVATION)
  Room 1003, Block B, Sea View Estate, 4-6 Watson Road, North Point, Hong Kong. (FOR REGISTERED CUSTOMER ONLY)
  Tel: 2807 8156
   
 
  Telecom Service One Limited (TDSL)
  Unit B, 15/F, Kyoto Plaza, 491-499 Lockhart Road, Causeway Bay, Hong Kong
  Tel: 2332 3020
  Monday to Saturday: 11:00 - 20:00
 
Sunday & Public Holiday: Closed
   
  Kowloon
 
  APPLE STORES, CANTON ROAD
  100 Canton Road, Tsim Sha Tsui, Kowloon
  Tel: 3979 8800  
  Monday to Sunday: 10:00 - 22:00
   
 
  APPLE STORE, FESTIVAL WALK
  80 Tat Chee Avenue
  Tel: 3979 3600  
  Monday to Sunday: 10:00 - 22:00
   
 
  Wah Fung Computer Services Limited
  Room 1006, 10/F, Park-In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon
  Tel: 2807 8156  
  Monday to Saturday: 11:00 - 20:00
 
Sunday & Public Holiday: Closed
   
 
  Wah Fung Computer Services Ltd. (ONLINE RESERVATION)
  Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon (FOR REGISTERED CUSTOMER ONLY)
  Tel: 2807 8156  
   
 
  Telecom Service One Limited (TDSL)
  Room 1201-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon
  Tel: 2332 3020  
  Monday to Saturday: 11:00 - 20:00
 
Sunday & Public Holiday: Closed
   
  New Territories
 
  Wah Fung Computer Services Ltd. (ONLINE RESERVATION)
  Unit 7, 21/F, CCT Telecom Building, 11 Wo Shing Street, Fotan, N.T. (FOR REGISTERED CUSTOMER ONLY)
  Tel: 2807 8156  
   


  ASUS
   
  Hong Kong
 
  Room 02, 16th Floor, Chinachem Johnston Plaza,
  No. 178 -188 Johnston Road, Wan Chai
  Tel: 3582 4770  
  Monday to Saturday: 10:00 - 19:00
 
Sunday & Public Holiday: Closed
   
  Kowloon
 
  Flat A, 7/F, Sui Sing Building,
  202-204 Cheung Sha Wan Road, Kowloon.
  Tel: 3582 4770
  Monday to Saturday: 10:00 - 19:00
 
Sunday & Public Holiday: Closed
   
 
  Wah Fung Computer Services Ltd
  Unit 901, 9th floor, Westin Centre,
  26 Hung To Road, Kwun Tong, Kowloon
  Tel: 2807 8163  
  Monday to Saturday: 10:00 - 19:00
 
Sunday & Public Holiday: Closed


  Blackberry
 
  For BlackBerry repair service, please call 1033 or click hereto contact 3iChat ambassador.
 
 


  HTC
   
  Synnex Technology International (HK) Limited
   
  [Please note that all services of HTC will only be accepted by Online Reservation, customer is required to make a reservation at: http://www.htc.com/hk-tc/support/customer-service.html, before enjoying customer service.]
   
  Kwai Chung Service Centre
    Room A, 1/F, Wyler Centre 1, 202-210 Tai Lin Pai Road, Kwai Chung, N.T.  
    Tel: 2347 2038  
    Monday to Friday: 10:00 - 19:00
    Saturday, Sunday and Public Holiday: Closed
   
  Mongkok Customer Service Centre
    Room 01, 21/F, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon  
    Tel: 2347 2038  
    Monday to Friday: 10:00 - 19:00
    Saturday: 09:00 - 13:00
    Sunday and Public Holidays: Closed
   
  Wanchai Customer Service Centre
    Room 02, 16/F, Chinachem Johnston Plaza, 178-188 Johnston Road, Wan Chai  
    Tel: 2347 2038  
    Monday to Friday: 10:00 - 19:00
    Saturday: 09:00 - 13:00
    Sunday and Public Holidays: Closed


  Huawei
   
  Kowloon
    Flat 1001, 10/F., Nathan Centre, 580G Nathan Road, MongKok, Kowloon, Hong Kong
    Tel: 8128 8810  
    Monday to Friday: 10:30 - 19:30
    Saturday: 12:00 - 17:00
    Sunday & Public Holiday: Closed


  LeEco
   
  Kowloon
   

Unit 1005-06, 10/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok ,Kowloon

    Tel: 8118 1717  
    Monday to Saturday: 11:00 - 20:00
    Sunday and Public Holidays: Closed
       
   

24 Hours Customer Service hotline: 39566666
Customer Service email: customercare.hk@le.com



  Lenovo
   
  Notebook & Tablet
   
  Hong Kong
    Room 1403, 14/F, Chinachem Exchange Square, 1 Hoi Wan Street, Quarry Bay, Hong Kong
    Monday to Friday: 09:00 - 18:00
    Saturday: 09:00 - 13:00
    Sunday & Public Holiday: Closed
   
  Kowloon
    Unit B & C, 10/F, Grandion Plaza, 932 Cheung Sha Wan Road, Lai Chi Kok, Kowloon
    Monday to Friday: 11:00 - 19:00
    Saturday: 10:00 - 15:00
    Sunday & Public Holiday: Closed
   
  Enquiry Tel no 31402788
    Monday to Friday: 09:00 - 18:00
    Saturday: 09:00 - 13:00
    Sunday & Public Holiday: Closed
   
   
  Smartphone
   
  Kowloon
    Telecom Service One Limited
    Room 1005 - 1006, 10/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon
    Tel : 8118 1717  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
    e-mail: CS.hk@brightstarcorp.com


  LG
   
  Kowloon
    Unit 901-904,9/F, Chow Tai Fook Centre, 580 A-F Nathan Road, Mongkok
    Tel: 2156 2760  
    Monday to Saturday: 11:00 - 20:00
    Sunday and Public Holidays: 12:00 - 16:00


  Motorola
   
  Kowloon
    Telecom Service One Limited
    Unit 1005-06, 10/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok
    Tel: 8118 1717  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed


  Microsoft
   
  Microsoft Care Drop off point
 
  Kowloon
 
  eLink redemption center @ Kwun Tong
 
  G/F, G4 Sunbeam Center, 27 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
  Monday to Friday: 11:00 - 20:30
  Saturday: 11:00 - 19:00
 
Sunday & Public Holiday: Closed
 
 
  eLink redemption center @ Cheung Shan Wan
 
  Flat 5, 1/F., Yee Kuk Industrial Center, 555 Yee Kuk Street, Cheung Sha Wan, Kowloon, Hong Kong
  Monday to Friday: 11:00 - 20:30
  Saturday: 11:00 - 19:00
 
Sunday & Public Holiday: Closed
 
 
  New Territories
 
  eLink redemption center @ Tuen Mun
 
  Unit 10, 9/F., Parklane Centre, No 25 Kin Wing Street, Tuen Mun, N.T., Hong Kong
  Monday to Friday: 11:00 - 20:00
  Saturday: 11:00 - 19:00
 
Sunday & Public Holiday: Closed
 


  Samsung
   
  Hong Kong
    Unit 1502, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay
    Tel: 2521 4888  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: 11:00 - 20:00
   
  Kowloon
    Unit 09-12&15, 40/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok
    Tel: 3953 6783  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: 11:00 - 20:00
       
    Unit 1005-06, 10/F, Ginza Plaza. 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon
    Tel: 8118 1717  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
    Please noted that this Service Centre will only be accepted by Online Reservation, customer is required to make a reservation before using our service. (Pre-booking Link: http://www.samsung.com/hk/onlineservice/prebooking/)


  Sony
   
  Sony Xperia™  Contact Centre and Instant Online Support
    Instant Online Support : http://support.sonymobile.com/hk/chat/?c=44834
    Sony Xperia™ email address: questions.hk@support.sonymobile.com
    Tel: 8203 8863  
    Monday to Saturday: 9:00 - 20:00
    Sunday & Public Holiday: Closed
   
   
  Sony Xperia™  Care Customer Service Centre
Kowloon
    Unit 1907-09, Park-In Commercial Centre, 56 Dundas Street, Mongkok
    Tel: 8203 8863  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
   
   
  Sony Xperia™  Product Collection Point
  Hong Kong
G/F, Dah Sing Life Building , No. 105, Des Voeux Road, Central, Hong Kong.
    Tel: 8203 8863  
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
   


  SUGAR
   
  Hong Kong
    Room 119-120, 1/F, Causeway Bay Centre, No. 15-23 Sugars Street, Causeway Bay
    Tel: 2811 1333  
    Monday to Friday: 10:00 - 19:00
    Saturday: 10:00 - 12:00
    Sunday & Public Holiday: Closed
       
    Customer Service email: sugarhk.cs@sugarphone.com
   


  Xiaomi
   
  Xiaomi Hong Kong Exclusive Service Center
  Unit 1713, 17/F, Tower II, Grand Central Plaza, 138 Shatin Rural Committee Road, New Territories
  Monday to Saturday: 11:00 - 20:00
  Sunday and Public Holiday: Closed
Xiaomi Repair Services Collection Point (Offers repair units collection to and from Shatin)
  Shop 119 1/F Sim City No. 47-51 Shan Tung Street Mongkok Kowloon  
  Monday to Sunday: 10:00 - 19:30
     
  Xiaomi Hong Kong Customer Service Hotline  
  Hotline: 3001-1888  
  Monday to Sunday and Public Holiday: 10:00 - 18:00


  ZTE
   
  Kowloon
    Unit 05-06, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mong Kok, Kowloon  
    Tel: 2374 0199
 
    Monday to Saturday: 11:00 - 20:00
    Sunday & Public Holiday: Closed
 
 
 







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