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3Care Customer Service 4G LTE/3G 2G
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3Hotline Operation Guide.

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Call
nexthotline:31663333
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Language Selection
1
(Cantonese)
2
(English)
3
(Mandarin)
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Service Selection
1
3Mobile Services
2
3Fixed Network Services
   
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Mobile Number Input & press #
 
Menu
1
Billing and Airtime Usage Enquiry
Next
*Input [Password] + [#]
1
Check airtime & data usage
2
Check Account Balance & due date
       
3
Enquiry of charge items on your bill
4
Payment method
       
5
Reprint paper bill & apply for detail bill
   
2
Sales Plan & Price of iPhone & Other Handsets
Next 1
iPhone and iPad sales plan
2
iPhone 5
       
3
Samsung or others
   
3
Report Lost Phone or Service Reconnection
Next 1
Report a lost phone
2
Reconnect a Service
4
IDD & Roaming
Next 1
IDD & Roaming Tariff
2
Dialing procedure
       
3
Apply IDD, Roaming and handset rental
4
Overseas toll free number
5
Mobile Broadband Support and Blackberry Hotline
Next 1
Technical support of Mobile Broadband
3
Blackberry Service
6
Service Application & Value-Added Service Enquiry
Next 1
Service Application
2
Enquiry of Value Added Service
7
3 Shop Addresses & Other Services
Next 1
Addresses and telephone number of 3Shops
2
Addresses of repair centre
       
3
Information about rechargeable SIM card

Remarks:
* For first time users, please click here or go to 3Grid > 3Care or dial *333 (2G/3G) with your mobile phone and follow the instructions to select language, press [2] for English. Enter a 4-8 digits new password, the press [#].
* If you have forgotten your password, please click here or go to 3Grid > 3Care or dial *333 (2G/3G) with your mobile phone and follow the instructions press [2] for English and then press [2] to reset your password.
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