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| Emergency SIM / Phone Replacement Service |
| In the unfortunate event of loss or damage to a phone or SIM Card, a replacement (with original Hong Kong mobile number) can be arranged within 3 working days. To enjoy this service, simply dial the International Toll Free Hotline. This service is available in Australia, Canada, major European countries, Japan and USA. |
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| Service charges: |
| Service |
Charge (HK$) |
| SIM Card replacement |
Waived |
| Handset rental charge |
$330 + $150 / week |
| SIM Card replacement + Handset rental charge |
$330 + $150 / week |
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